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StravaMax Return Policy

We understand that it is not always possible to get everything 100% right when it comes to online purchasing. Returns are a necessary function, and as such, we use the following rules when you are going to return any merchandise.

Let us know when you are returning any purchase. Our email address is maxxmaxx@shaw.ca. Use appropriate packing and mailing service and always keep your receipt, as our prices and inventory are constantly changing.

We refund based on your original purchase receipt.

Refunds are given AFTER receipt of item and are refunded via PayPal. Purchases made with a credit card can take up to a week before the refund goes through, so we ask for your patience and understanding.

Return Policy:

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SALES / CUSTOMER SERVICE:

Email: sales@stravamax.com

Tel: 1 (250) 571-4366 (9:00AM - 5:00PM PST) What is this in my time zone?

You may contact us any time, even on weekends, through the email above. Please make sure that you whitelist our email by adding it to your email contacts so that our reply to you is not lost in your junk mail filter. We will return your email within 24 to 48 hours.

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